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FAQ

  • Q.1

    Does Riya Travel allow me to book tickets for infants?

    Yes, we allow you to book tickets for babies under the age of two i.e 24 months. However, you need to carry a valid proof of their age while checking-in. Of course, the baby needs to be accompanied by an individual over the age of 18. We permit flight booking of only one infant per adult. This includes both outbound and return journeys. If the infant is 24 months or above during the return journey, you need to make a separate booking using child fare.
  • Q.2

    What is an e-ticket?

    An electronic ticket or e-ticket is a paperless electronic document with a unique confirmation number that replaces the hassles of a printed paper ticket. When you purchase an e-ticket, we email it to you within 30 minutes of your booking. You need to print and carry it, along with a valid photo ID, to the airline counter while checking-in.
  • Q.3

    What is the maximum number of seats I can book?

    A maximum of 9 seats can be booked at one time. If you need to book more than 9 tickets, you need to redo the entire process. However, the fares are dynamic, we cannot give any kind of assurance that the same fare or seats will be available in the same flight for other passengers (+9).
  • Q.4

    How do I know my ticket is booked?

    We will send you an SMS as well as email confirming your flight ticket booking. In case the payment is captured and you haven’t received the ticket copy, kindly call or email the customer support agent to confirm whether the ticket has been issued or not.
  • Q.5

    Do I need to confirm my flight reservation before I travel?

    No, you don’t. However, if you really want to, then you can write to our Customer Support Team at support@riya.travel or contact the airline directly.
  • Q.6

    How do I confirm my seat assignments?

    We do pre-book seats, but some airlines confirm your seat assignments. Their rules for doing so vary. You can directly call the airline to check whether or not you can choose your seat.
  • Q.7

    How do I get my ticket details?

    We share the e-ticket details on the email address you provided during reservation.
  • Q.8

    How do I get a boarding pass for a ticket?

    Your boarding pass will be issued by the airline, when you check-in online or at the airport. Web check-in can be done before 24 to 48 hours of your departure (varies from airline to airline). To check-in online, you need to share a 6-digit airline confirmation code (PNR) that is available in your itinerary. You can also get a boarding pass from a check-in kiosk or the ticketing agent when you arrive at the airport.
  • Q.9

    Do I have to show my e-ticket at the airline check-in counter?

    Some airports allow you inside without a printout of your e-ticket, while others don’t. Hence, it is advised that you carry a copy of your e-ticket.
  • Q.10

    What if my e-ticket is lost?

    If this happens, email us immediately and we’ll share a copy of your e-ticket instantly. You can also visit the airport counter of the concerned airline and request for an e-ticket copy which might incur some cost. In case you are not permitted to enter the airport, we can SMS your PNR on your registered mobile number, which you can show to allow yourself in. However, this facility differs from airport to airport (not all airport will permit entry with the SMS).
  • Q.11

    How do I cancel a flight reservation?

    You can cancel the ticket from website using these steps: Manage Booking-> Enter your Booking ID -> Enter OTP sent on your registered mobile number-> Click on Cancel. Once you do this, your booking will be cancelled instantly. In case of web check-in, call or email us before cancelling. If you are not able to do so, then you need to either send us an email on support@riya.travel or call 8080 266 266 to cancel your flight reservations. We permit ticket cancellation prior to your flight, but the cancellation policies differ from airline to airline.
  • Q.12

    How to find out the cancellation charges?

    Each airline has a different cancellation policy. The charges depend on the airline, sector, class of booking and time of cancellation. To know what all applies to your case, check the fare rules mentioned on the booking page when you’re making your reservation. Penalties, refund application fee and GST may be applicable, depending on the airline. You can also email us at support@riya.travel or call our 24x7 customer support number 8080 266 266.
  • Q.13

    When do I get my refund after a cancellation?

    The refund is processed within 7 working days of cancellation. However, for the amount to reflect in your bank or credit card account will depend on the time taken by your bank thereafter. For any discrepancies and delays, kindly check directly with your bank or credit card company. In case you have cancelled the booking directly with the airlines, you need to inform us with valid documentation to initiate the refund process. It is advisable to contact us within 48 hours of the cancellation request.
  • Q.14

    I still haven’t received my refund. What do I do?

    We’re extremely sorry to hear that. Usually it takes 7-8 working days for the refund to process and reach your bank account. However, if you still haven’t received the refund, drop us an email at support@riya.travel and our representatives will get back to you at the earliest.
  • Q.15

    What is an amendment?

    An amendment is an alternate word for a change/rescheduling in your travel plan. You can change the date or time or both of your tickets. You can also change the sector(s) on which you’re already booked. For instance, if you’re booked on a flight from Mumbai to New Delhi, you can change your destination to Bangalore, only for some airlines. It’s because not all airlines offer this facility. Please note that airline changes are not allowed in case of amendments, but you can cancel your existing reservations and book a flight online from another airline of your choice.
  • Q.16

    How do I make changes to a flight reservation?

    Call us on 8080 266 266 (standard STD / local charges apply) and our representative will be at your service 24x7 or drop us an email at support@riya.travel.
  • Q.17

    How much does it cost to make an amendment?

    All amendments come at a fee that varies from airline to airline. We will collect these charges from you when we make changes to your travel plans. We’ll also collect the difference in fare, if any applicable during the amendment is made. Service fee will also be applicable per booking.
  • Q.18

    How do I get my ticket/s after an amendment?

    We’ll email your amended ticket/s within 60 minutes of making the change on the email address you used for the original booking.
  • Q.19

    Can I cancel my tickets after an amendment?

    Yes, you’ll have to call our customer support to cancel amended tickets. For more, refer to our cancellation policy.