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Customer Care :

FlightFAQ

Questions Before You Book
 
Can I book tickets for infants on Riya Travel?
Yes, you can book tickets for infants under two years of age on Riya Travel &Tours (I) Pvt Ltd. Make sure they have valid proof–of–age documents whenthey’re checking In, and remember that infants must be accompanied by an adultat least 18 years Old. You can book no more than one infant per adult (hey, youtry dealing with luggage, Tickets, airport queues and two screaming babies byyourself). To avail of infant Fares, the infant must be under 24 months of agethroughout the entire itinerary That you’re booking.This includes both outboundand return journeys. If the infant Is 24 months or above on the return journey,you need to make a separate booking Using a child fare.

What's an e-ticket?
An e–ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. When you purchase an e–ticket, we email it to you within 30 minutes of your booking. Simply print it out and bring it with you – along with a valid photo ID – to the airline counter when checking in for your flight.

What is the maximum number of seats I can book?
A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers you will have to re–complete the booking process for the additional travelers. 

Questions After You Have Booked
 
How do I know my reservation was booked?
We’ll send you an SMS and an email to confirm your flight booking.

Do I need to confirm my flight reservation before I travel?
No, you don’t. If you really want to, though, you can by writing to our Customer Support Team at support@riya.travel or by contacting the airline directly.

How do I confirm my seat assignments?
Riya Travel & Tours (I) Pvt Ltd doesn’t do pre–seating. Some airlines will confirm your seat assignments – their rules for doing so vary – so call your airline directly to check whether you get to choose your seat.

How do I get my ticket details?
We’ll send your e–ticket details to the email address, provided by you at the time of reservation.

How do I get a boarding pass for an ticket?
Your boarding pass will be issued by the airline when you check in for your flight online or at the airport. You can check in online, up to 24 hours before your flight departure, and carry your boarding pass print out when you arrive at the airport. To check in online, you will need the airline confirmation code, a 6 digit alphanumeric code (e.g. A1B2CD) available in your itinerary. You can also receive a boarding pass from a check-in kiosk or the ticketing agent when you arrive at the airport.

Do I have to show my e-ticket confirmation at the airline check in counter?
Yes, you do. Most of the airports don’t allow you inside without a printout of your e–ticket, so be sure to carry one with you.

What if my e- tickets are lost?
If this happens, email us immediately and we’ll send you a new e-ticket copy Immediately. Or you can also visit the airport counter of the concerned airline and request for a e-ticket copy which might incur some cost.

Cancellations & Refunds
 
How do I cancel a flight reservation?
You will need to either send us an email on support@riya.travel or you can also call us on 8080266266 to process your cancellation request.

How do I know what are the cancellation charges?
Each airline has different cancellation policy. The cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation.

How can I cancel my flight Tickets?
If you wish to cancel your e-ticket, please contact us at 8080266266 . We will review cancellation penalties with you and advise of any applicable refund. With Riya The Travel Expert, you can cancel your flight no later than 24 hours before the time of departure. If it’s later than 24 hours, you need to contact the airline directly for cancellation.

How will I get my refund after a cancellation?
Once you have cancelled your booking, the refund is processed by us to the same mode of payment.

How long does it take to process a refund?
We usually process the refund within 7 working days of cancellation. However, for the amount to reflect in your bank or credit card account is dependent on the time taken by your bank thereon. For any discrepancies and delays, kindly check directly with your bank or credit card company. Where the User has cancelled his/her booking directly with the airlines, he/she will need to inform us with valid documentation to initiate the refund process. It is advisable to contact us within 48 hours of the cancellation request. Any later would require the User to send a scanned copy of your E-Ticket endorsed by the airlines to us.

I still haven’t received my refund. What do I do?
We’re extremely sorry for the delay. Drop in a mail to us at support@riya.travel and let us know your concern. Someone will get back to you pretty soon.

Amendments (Rescheduling)
 
What is an amendment?
An amendment is a fancy word for a change/rescheduling in your travel plan. You can change the date or time (or both) of your travel; however, you cannot change the sector(s) on which you’re already booked. For example, if you’re booked on a flight from Mumbai to New Delhi, you can’t change your destination to Bangalore. Please note that airline changes are not allowed in case of amendments. However, you can cancel your existing reservation and re-book a different airline of your choice online.

How do I make changes to a flight reservation?
Got questions or concerns? Call us on 8080 266 266 (standard STD / local charges apply) at your service 24 x 7 x 365 days support.

What does it cost to make an amendment?
All amendments come at a fee that varies from airline to airline. We’ll collect these charges from you when we make the changes to your travel plans. We’ll also collect the difference in fare, if any, applicable when the amendment is made.

How do I get my ticket(s) after an amendment?
We’ll email your amended tickets within 60 minutes of making the change to the email address you used for the original booking.

Can I cancel my tickets after an amendment?
Yes, you can. However, sadly, you won’t be able to do it from your Riya Travel & Tours (I) Pvt Ltd Account. You’ll have to call our operation team to cancel amended tickets. (Refer to Riya Travel & Tours (I) Pvt Ltd’s Cancellation Policy for details)

Get In Touch

Riya travel phone support

Phone

8080266266

Riya travel Email support

Email

support@riya.travel